How to create notification templates

Where templates live

Open Integrations or Notification templates in settings (exact label may say Templates or Message templates). Lifetime and Cloud unlock this editor.

Create or edit a message template

1. Open Templates and pick an event (sale confirmation, payment reminder, invoice share, etc.).
2. Write a short greeting, include store name, and leave placeholders for amount/invoice number when available.
3. Keep legal or payment instructions clear — avoid long paragraphs on WhatsApp.
4. Save and send a test notification to your own number or email.
5. Assign the template as default for that event if prompted.

Writing tips

• Lead with what the customer needs (invoice, balance, thank-you).
• Include how to pay or reply if you want a response.
• Match the language your customers use at the counter.
• Avoid ALL CAPS and too many emojis in business messages.

Receipt & invoice print templates

Separately from WhatsApp copy, configure receipt/invoice layout for thermal paper (58mm / 80mm) — store header, footer, and return notes — under print/template settings.