Help / Hardware
Barcode scanners and thermal printers
Scan products at checkout and print 58mm / 80mm thermal receipts from the desktop POS workflow.
Barcode scanners
- Plug in a USB scanner (keyboard-wedge style works like typing into the search box).
- Open POS and click the product search field.
- Scan a barcode — the line item should add to the cart.
- If nothing happens, confirm the product has that barcode saved and the cursor is in search.
Thermal receipt printers
- Connect the printer (USB or network) and install the OS driver if required.
- Select paper width 58mm or 80mm in print / receipt settings.
- Complete a test sale and print the receipt.
- Adjust header/footer text in the receipt template if the store name or return policy is missing.
Tips
- Keep spare paper rolls at the counter.
- Print a void/return sample during training so staff know both flows.
- For customer send-later, use WhatsApp/email from notifications instead of only paper.
Related guides
Still stuck? Contact support or read the FAQ.